Order confirmations sometimes end up in spam folders, so we recommend checking there. If you still cannot find it, please reach out to us for further assistance.

Once your return is processed by our warehouse, the refund initiation is carried out. The warehouse processing can take up to 10 business days.  The refund may take up to 3-5 bank days for the amount to appear in your account.

To start the return process, go to our return portal where all the relevant information is provided. If the portal is not working, returns can be made with any courier of your choice, but they must be sent directly to the return address specified on our website here. 

We're sorry to hear that your item arrived damaged!

We always strive to ensure the highest quality in our products, but occasionally, issues can occur. 

Please reach out to our team at [email protected] with a photo of the damaged item, and we’ll assist you right away.

We’ll make sure to find the best solution for you!

If you encounter issues with the returns portal, you are welcome to return the item with any preferred courier. We require the return to be sent directly to the return address provided in our return portal for processing, after which a refund will be provided, allowing you to place a new order.

OBS if you're returning within the UK and the return portal is not working, kindly reach out to [email protected] for assistance. 

When we receive your return at our warehouse, the processing time can be up to 7-10 business days. Once your return is processed by our warehouse, the refund initiation is carried out. The transfer may take up to 3-5 bank days for the amount to appear in your account. You will receive a refund notification via email. 

Once your order has been placed and processed by our warehouse, you will receive a confirmation email with a tracking number and a link.

Click on the tracking number link to track your order. 

Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the parcel to get the first scan in the system. If you don't see any updates right away, please be patient and check back later.

If you selected delivery to a parcel shop or pick-up point, the package may be waiting for you there.

If no one was home at the time of delivery, the carrier will either leave the package in a safe location, bring it back to the storage unit or deliver it to a pick up point. 

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

If you still are unable to locate the package, we recommend reaching out to the carrier for a quicker resolution.

If you need additional assistance, please email our team at [email protected] – we’re happy to help!

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. 

If you're still unable to enter the discount code, please contact us on [email protected] and we will assist you as soon as possible. 

Order confirmations sometimes end up in spam folders, so we recommend checking there. If you still cannot find it, please reach out to us for further assistance.

We might be able to assist with a manual order if you provide us with your full name, delivery address, email, and phone number, as well as which SITTINGSUIT you are looking for. For selected styles, a manual order can be processed from our physical store, depending on availability.  

Sittingsuits are equipped with heavy high-quality YKK zippers.

The zipper is a one-way zipper. 

Sittingsuit is not equipped with pockets - but rather with practical side openings that provide easy access to your own pockets and bags underneath, as Sittingsuits are invented as an extra layer on top of your seasonal outerwear. 

The materials we use are water repellant and wind proof, while also being breathable and light weight. 

Sittingsuits are made from chemically tested fabrics, certified by Oeko-tex – the padding is made from 100% recycled plastic waste, also known as RPET - certificeret by Global Recycled Standard.

Sittingsuits can be machine or handwashed, or simply cleaned with a damp cloth. To keep them looking their best, wash at 40°.

Hang out to dry for 15 minutes – no tumble dry necessary.

Padding: 100 % Post-consumer Recycled Polyester (plastic bottles) / RPET /Global Recycled Standard/ Oeko-tex certified

Shell and lining fabric: 100 % Polyester / Oeko-tex certified

Wash/care: Machine wash 40°C / No tumble dry necessary / Air-dry in 15 minutes (recommended)

Unit weight: 1,2 kg

Ideal temperature range: -5°C to 20°C (23-68 °F)

Produced in China in conformity with:

Quality Management ISO 900

Environmental Management ISO 14001

Occupational Health and Safety Management OHSAS 18001

Amfori BSCI

All Sittingsuits are unisex and one size - See sizeguide